Customer Care

For information about Returns and our Return Policies please visit:



For information about Shipping and our Shipping Policies please visit:



Product Warranties:

  • Please enjoy a one year warranty on all of our products!
  • For any manufacturing defects within this timeframe, repairs are on us (our apologies!). We invite you to contact customer service at Please include:
    • The order number.
    • Photos of the item clearly showing the problem
    • A copy of the proof of purchase (original receipt, pack slip, or credit card statement)


Return Credit:

  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
  • Shipping and handling costs are non-refundable unless the return is a result of a manufacturer error or a shipping error on our part.


Product Care:

CALILA is extremely proud of our materials and manufacturing process. Please see the following materials for care instructions.


All of our leather comes from American dairy cows, sourced and tanned in California. Should the leather on your product become dirty, please wipe down with a damp cloth without the use of soap or cleaners. Let the leather dry slowly at room temperature and out of sunlight. Mild leather cream can also be used if desired. Please keep leather away from abrasives and direct sunlight, and store in a cool, dry place.


All of our duck cotton canvas is milled in America. Please take note that our canvas is dyed and should not be submerged in water. Instead, to clean, lightly brush off any dirt with a brush. Start with plain water for cleaning, and gradually move to a mild soap if needed. Always test a small area first, and remember, less is more. Let the canvas dry slowly at room temperature and out of sunlight. 


Frequently Asked Questions:

How can I check the status of my order?

We will keep you updated about the status of your order via email. Additionally, you will receive a tracking number to follow your shipping as your item makes its way to you.

If you have further questions about your order, please do not hesitate to contact us at


What types of shipping do you offer?

At the moment, CALILA only offers standard domestic shipping (FREE!) and standard international shipping.

For more information about our shipping policies, please click here.


Am I able to make changes to or cancel an order after I've placed it?

We'd be glad to help you with any issues you may have with your order, including canceling it, up to the point your order has shipped. 

At this point, the order is considered a return. For more information about our return policies, please click here.


An item I ordered is on pre-order. When will I receive it?

All of our products are hand made in Downtown Los Angeles. When a new design is launch, we may offer it on pre-order. We try our best to accurately estimate a time frame for the products to be complete, but as we know, life can always present new and unexpected challenges.

We will alert you the moment we receive your item in hand and it is available to ship. Additionally, we will alert you if the date we have estimated for completion has passed to give you additional information as to a new time frame.

If the date originally listed for production has passed and you would no longer like to wait for the completion of your item, we would be glad to offer you a full refund on the purchase.


Am I able to see your products in person?


Please see our STOCKISTS page for a list of retails that carry our products in person.


I'm a buyer/merchandiser and would love to carry your products at our location. How can I make that happen?

If our brand resonates with you and our aesthetic fits your store, we would love to work with you on wholesaling. Please email us at to start that conversation!


Is there any way I can support you above and beyond purchasing?

Absolutely, we're glad you asked! 

First of all, we would be excited and glad to have your feedback. Please email us at with any suggestions you may have! We want to make sure we are doing the absolute best job possible, and your time helps us do that.

Why not tag yourself with our designs on social media? Use #CALILA and #SmartDesign to share your stories and adventures with our products :)

Consider signing up for our email list to stay up to date on the latest designs and releases, as well as any sales and promotions!

Refer a friend to CALILA! Whenever you receive compliments, we're always happy to help new folks and celebrate Los Angeles.

Finally, above all else, invest in your community! We are in Downtown L.A., but no matter where you are, it's the people you meet, the interactions and the shared experiences, and the happiness you bring that makes this crazy life worth it. We were welcomed into our community with open arms, and it is our mission to give back as much as we can so that others can feel the same.


Should you need any customer care not provided on our site, please do not hesitate to contact us at, or call us at (817) 939-7755.


Thank you so much for your business!


Cameron & Lindsey